Hippy Crystal Vibes takes the protection of your privacy very seriously and we are firmly committed to the protection of your personal data.

We only use your personal information for business needs and to meet our legal responsibilities.

We have set out below our Privacy Policy for the ways and reasons that we collect personal data and how we use it.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.hippycrystalvibes.co.uk (the “Site”).

HOW WE COLLECT PERSONAL DATA FROM YOU

We obtain information about you when you voluntarily place an order from one of our selling platforms (Website, Etsy, Facebook), the information we receive includes your name, address, email address, telephone number and details of order. All information given to us is kept securely on our server until the order has been dispatched, after which all information is removed from our live server and stored offline incase of potential future dispute.

We do not have access to payment information, such as card details, this is safely securely handled by our payment providers such as Paypal.

Cookies are small text files that are stored on your computer when you visit some website to help the website tailor your experience, track shopping baskets and remember where you are in the order process.

You can disable cookies already stored on your computer, however these may stop our website from functioning properly. Our website needs to be able to do the following to operate correctly:

Remember what is in your shopping basket

Remember where you are in the shopping process

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your information to enable us to process and dispatch your order which may include:

Contact by email if we have a query about your order

Sending invoices

Verify your identity where this is required

Maintain our records in accordance with applicable legal and regulatory obligations

We are required by law to keep details of orders for financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing, advertising campaigns and advertising/re-targeting).

WHO HAS ACCESS TO YOUR INFORMATION?

We do not sell your information to any third party. We may need to share certain information with external companies such as couriers to enable the delivery of your order. In every case, we make every reasonable effort to ensure that anyone we share your data with takes as good care of it as we do and comply fully with the law.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless or until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices or if you have questions please contact us by e-mail at katy@hippycrystalvibes.co.uk.