Overview

Returns: Please notify us within 3 days of your item arriving if you wish to return it. Please e-mail us at katy@hippycrystalvibes.co.uk with the following information:

Name

Address

Item(s) to be returned

Reason for return, and

Whether you wish to have a replacement or a refund.

Once you have received an e-mail response from us with instruction to return, kindly return to:

Hippy Crystal Vibes, 107 High Street, Dover, Kent, England CT16 1EB.

All return shipping costs are the requesting party’s responsibility unless the error was due to the shop or the items were damaged during shipment. Once the items have been received by us, we will issue a return or exchange. Please ensure that your return is completed with tracking to make this process easier and to prevent delays in returning your order.

Please Note: We cannot accept personalised or custom orders for return. Items must be returned within 14 days in original packaging and unopened. Please obtain a proof of posting as we cannot issue a refund on lost items. That would then be down to Royal Mail to refund you.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company/PayPal, it may take some time before your refund is officially issued.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at katy@hippycrystalvibes.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at katy@hippycrystalvibes.co.uk and send your item to: Hippy Crystal Vibes, 107 High Street, Dover, Kent, England CT16 1EB.

Shipping returns

To return your product, you should mail your product to: Hippy Crystal Vibes, 107 High Street, Dover, Kent, England CT16 1EB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at katy@hippycrystalvibes.co.uk for questions related to refunds and returns.